When your shipment arrives, please inspect it carefully and note any exceptions or damage on the delivering carrier’s receipt. Keep a copy of this receipt for your records. Check carefully to verify the number of packages delivered and whether any packages had been opened. Then immediately
1. Send written notification to MarinePack advising the following:
- Your Name and Address.
- Certificate of Insurance number.
- Your intent to file a claim.
- Nature of damage (breakage, pilferage, water, etc).
- Your assessment of the amount of claim.
The terms and conditions of your insurance require you to make this notification in writing within 15 days after delivery of you shipment.
2. Within 15 days after completion of Step 1, the following material must be presented to MarinePack:
- Completed claim form.
- Written professional estimate for repair of damages.
- Written estimate supporting replacement cost of missing or destroyed items.
- Copy packing list/inventory.
- Claim Immediately on the carriers and on the port Authorities for any missing packages, holding them liable in writing for the loss.
- Original (customer’s copy) Certificate of Insurance.
3. If a professional survey is authorized, the surveyor will forward all necessary documentation to our office for processing your claim. Please make available all the information specified in Step 2.
4. All claims will be acknowledged or settled by Fidelity & Marine, Inc. DBA MarinePack providing all the requested information has been provided. Delays can be avoided if you provide the complete documentation in legible fashion.
5. We suggest you retain the damaged items until your claim has been settled.
Important Notice
It is in all cases the duty of the Insured and their Agents to take such measures as may be reasonable for the purpose of averting or minimizing a loss and to ensure that all rights against Carriers, Bailees, or other parties are properly preserved and exercised. Failure to comply with these requirements may prejudice a claim under the insurance.
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Mailing Address: P.O. Box 284, 15476 NW 76 Ct - Miami Lakes, FL 33016
Tel: (305) 556-1488 Fax: (305) 556-3680
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